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Terms of Use

Terms of Use

 

Homeostasis Inc. (“Homeostasis,” “we,” “us,” or “our”) welcomes you. We’re really excited that you have decided to access and use our online services (the “Services”), which are made available to you through our website located at Iamhomeostasis.com (the “Website”).

We provide Visitors (as defined below) with access to the Website, and Customers (as defined below) with access to the Services subject to the following Terms of Use. By browsing the public areas or by accessing and using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use and our Privacy Policy, which is hereby incorporated by reference (collectively, this “Agreement”). If you do not agree to any of these terms, then please do not use the Website and/or the Services.

 

1. NO MEDICAL ADVICE

You acknowledge and agree that Homeostasis does not provide any form of medical care, medical opinion, medical advice, diagnosis, or treatment, and that Homeostasis does not evaluate the need to seek medical attention, through the Website and the Services. The Website, the Services and the Content are for informational purposes only, and are not intended as a substitute for professional medical advice, diagnosis, or treatment. You should not use the information on the Website for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Always seek the advice of your physician or other qualified health provider before taking any medication or nutritional, herbal or homeopathic supplement and with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Website, the Services and/or the Content. If you think you may have a medical emergency, call your doctor or 999immediately. Reliance on the Website, the Services and the Content is solely at your own risk. Information provided on the Website and the use of any products or services purchased from our Website by you DOES NOT create a doctor-patient relationship between you and any of the health professionals affiliated with our Website. Information and statements regarding dietary supplements have not been evaluated by the Saudi Food and Drug Authority nor the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

 

2. DESCRIPTION AND USE OF SERVICES

Through the Services, we help you to build your own pack of grab-and-go supplements and/or vitamins that we deliver to you in packaged boxes upon request/order.

We provide Visitors and Customers with access to the Website and the Services as described below.

Visitors. Visitors, as the term implies, are people who do not register with us, but want to explore the Website. No login is required for Visitors. Visitors can: (i) view all publicly-available content on the Website; (ii) e-mail us, and (iii) chat with us via our website.

Customers. Login is required for all Customers. Customers can do all things that Visitors can do, and can also access their personal account information and use the Services.

Homeostasis is under no obligation to accept any individual as a Customer, and may accept or reject any registration in its sole and complete discretion.

 

3. USE OF PERSONAL INFORMATION

Your use of the Services may involve the transmission to us of certain Personal Information. Our policies with respect to the collection and use of such Personal Information are governed according to our Privacy Policy (located at homeostasis.com/privacy-policy).

 

4. PRODUCT DESCRIPTIONS AND AVAILABILITY

(a) Product Descriptions. Our Website contains descriptions of dietary supplements, vitamins and other wellness products. We attempt to be as accurate as possible with the descriptions of the supplements, vitamins and/or wellness products that are made available to you through the Services (collectively, the “Collection”). However, we make no warranties that the Product Descriptions and any other content are accurate, complete, reliable, current, or error-free. If a Product offered by us is not as described, your sole remedy is to return it in UNUSED condition. We reserve the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice and we will not incur any obligation as a result of such change.

(b) Shipping. Our packages are shipped via Aramex or SMSA and packages are delivered between 5-10business days after ordering. In the event of shipping delays, please contact a representative of the Homeostasis team at contact@iamhomeostasis.com.

(c) Refunds. All Homeostasis Products may be returned if UNUSED and UNOPENED within 7 days of receiving them for a full refund.

 

5. COMMUNITY GUIDELINES

Homeostasis’s community, like any community, functions best when its people follow a few simple rules. By accessing and/or using the Platform, you hereby agree to comply with these community rules and that:

  • You will comply with all applicable laws in your use of the Website and the Services and will not use the Website and the Services for any unlawful purpose;

  • You will not access or use the Website and the Services to collect any market research for a competing business;

  • You will not upload, post, e-mail, transmit, or otherwise make available any content that:

    • infringes any copyright, trademark, right of publicity, or other proprietary rights of any person or entity; or

    • is threatening, tortious, defamatory, libelous, indecent, obscene, invasive of another’s privacy, or promotes violence; or

    • discloses any sensitive information about another person, including that person’s e-mail address, postal address, phone number, credit card information, or any similar information;

  • You will not “stalk” or otherwise harass another;

  • You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;

  • You will not decompile, reverse engineer, or disassemble any software or other products or processes accessible through the Website or the Services;

  • You will not circumvent, remove, alter, deactivate, degrade, or thwart any of the protections in the Website, or the Services;

  • You will not use automated means, including spiders, robots, crawlers, data mining tools, or the like to download or scrape data from the Website, or the Services, directly or indirectly;

  • You will not use, frame, or utilize framing techniques to enclose any Homeostasis trademark, logo, or other proprietary information (including the images found on the Website and the Services, the content of any text, or the layout/design of any page or form contained on a page) without Homeostasis’s express written consent;

  • You will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure;

  • You will not interfere with or attempt to interrupt the proper operation of the Website and the Services through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Website and the Services through hacking, password or data mining, or any other means; and

  • If you find something that violates our Community Guidelines, please let us know, and we’ll review it.

We reserve the right, in our sole and absolute discretion, to deny you access to the Website and the Services, or any portion of the Website and the Services, without notice, and to remove any comments that do not adhere to these guidelines.

 

6. SIGN-IN NAME; PASSWORD

During the registration process for Customers, we will ask you to provide your email address. You will also be asked to create an account, which includes your e-mail address as a sign-in name (“Sign-In Name”), and a password (“Password”). When creating your account, you must provide true, accurate, current, and complete information. Each Sign-In Name and corresponding Password can be used by only one Customer. You are responsible for the confidentiality and use of your Sign-In Name, and Password. You will promptly inform us of any need to deactivate a Password or Sign-In Name. We reserve the right to delete or change your Password, or Sign-In Name at any time and for any reason.

 

7. PAYMENTS

We may use a third party payment vendor (“Third-Party Payment Vendor”) to process your payment(s). You warrant and represent that you are the valid owner or an authorized user, of the credit card or other payment card to such Third Party Payment Vendor, and that all information you provide is accurate.

Your right to use the Service or a specific product is conditional upon our receipt of your payment(s). If payment cannot be charged to your credit card or if a charge is refunded for any reason, we reserve the right to immediately either suspend or terminate your access and account, thereby terminating this Agreement and all our obligations hereunder. We reserve the right to change any of the fees that we charge, or to institute new or additional fees, at any time upon notice to you.

 

8. CANCELLING OR POSTPONING DELIVERY OF YOUR PRODUCTS

You may postpone or cancel the delivery of your Products by following the instructions on the Website. However, you will not be able to cancel or postpone if we have already started preparing your Order. You will be alerted by email when we start preparing your Order of Products.

 

9. ONLINE STORE

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

10. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

11. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

12. THIRD-PARTY LINKS

Certain content, products and services available via our Services may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

13. REPOSTING OF YOUR SOCIAL MEDIA CONTENT

From time to time, Homeostasis’s social media account on Instagram may repost a consumer’s photos, experiences, or stories from their personal social media account. Homeostasis will never repost your personal social media content (“User Generated Content”) without first obtaining your express written permission.

 

14. COMMUNICATIONS TO US

Although we encourage you to e-mail us, we do not want you to, and you should not, e-mail us any content that contains confidential information. With respect to all e-mails you send to us, including but not limited to, feedback, questions, comments, suggestions, and the like, we shall be free to use any ideas, concepts, know-how, or techniques contained in your communications for any purpose whatsoever, including but not limited to, the development, production and marketing of products and services that incorporate such information.

 

15. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

16. NO WARRANTIES/LIMITATION OF LIABILITY

The website, the products, the content, and the services are provided on an “as is” and “as available” basis without any warranties of any kind. We disclaim all warranties, including, but not limited to, the warranty of title, merchantability, non-infringement of third parties’ rights, and fitness for particular purpose, any warranties arising from a course of dealing, course of performance, or usage of trade. In connection with any warranty, contract, or common law tort claims, we shall not be liable for any incidental or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use or inability to access and use the services, or the content, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties. Therefore, some of the above limitations on warranties in this section may not apply to you. The website and the services may contain technical inaccuracies or typographical errors or omissions. We are not responsible for any such typographical, technical, or pricing errors listed on the website and the services. We reserve the right to make changes, corrections, and/or improvements to the website and the services at any time without notice. We reserve the right to cancel or modify an order where it appears that a customer has engaged in fraudulent or inappropriate activity or under the circumstances where it appears that the order contains or resulted from a mistake or error. You should always consult your physician or medical advisors before starting any diet, exercise, or supplementation program. In addition, you should carefully read all information provided by the manufacturers of the products or in the product packaging and labels before using any product purchased from our website. Information provided on the website and the use of any services purchased from our website by you does not constitute a doctor-patient relationship between you and any of the health professionals affiliated with our website. Information and statements regarding dietary supplements have not been evaluated by the Saudi Food and Drug Authority nor the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

 

17. MINORS

Due to the nature of the internet, we cannot prohibit minors from visiting our Website. However, all purchases of goods or services on our Website must be made by adults 18 years of age or older, and all users who register with our Websites must be 18 years of age or older or provide parental consent (see our Privacy Policy.)

 

18. INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from: (i) your breach of this Agreement; (ii) your misuse of the Content, the Website, or the Services; and (iii) your violation of any third-party right, including without limitation any copyright, trademark, property, or privacy right.

 

19. COMPLIANCE WITH APPLICABLE LAWS

The Website and the Services are based in Saudi Arabia. We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use outside of Saudi Arabia. If you access the Website, the Services or the Content from outside of Saudi Arabia, you do so at your own risk. Whether inside or outside of Saudi Arabia, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

 

20. TERMINATION OF THE AGREEMENT

We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Services, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Services at any time without prior notice or liability.

 

21. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Riyadh, Saudi Arabia.

 

Our failure to act on or enforce any provision of the Agreement shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by us and you in writing, this Agreement constitutes the entire Agreement between you and us with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import.

All questions about the Terms of Service should be sent to us at contact@iamhomeostasis.com.

 

 

 

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